Rental Terms & Cancellation Policy
The plain-English terms for every rental from Lawrence Rental Works. Effective October 11, 2026.
Payment
Event and 7-day orders are paid in full by card when booked. 28-day rentals are charged at the start of each 28-day cycle. Approved business, school, church and government accounts may be invoiced on agreed terms. We accept Visa, Mastercard, Discover, American Express and debit cards, with no card fee. Texas sales tax is added unless a valid exemption certificate is on file.
Billing cycles and renewal
Job site and home rentals renew automatically every 28 days until you request pickup. The one-time delivery and pickup charge appears on the first invoice only. When you request pickup, the final partial cycle is billed by the day. Event rentals cover delivery the business day before the event, up to 3 days on site and pickup the next business day.
Ending a rental and pickup
Request pickup by phone or email by 12 PM the business day before the pickup date. Long-term units are never removed without your request. Billing stops on the confirmed pickup date. Event units are picked up automatically after the event.
Cancellation and changes
Orders may be cancelled for a full refund up to 24 business hours before scheduled delivery. Cancellations inside 24 business hours keep the delivery fee. Same-day orders may be cancelled free until the truck is dispatched. Date changes made before the cancellation deadline are free, subject to availability.
Site access
You agree to provide a level, firm placement spot reachable by our service truck, with gate codes and access details in the order. If the driver cannot deliver or service because of a locked gate, blocked path or unsafe ground, a trip fee may apply. We are not responsible for damage to lawns, pavers, pavement, sprinklers or landscaping along the access route you designate.
Proper use
Units are for human waste and toilet paper only. Trash, diapers, chemicals, paint, concrete washout, hot ashes and similar materials may result in a cleaning charge. Do not move a unit with waste in the tank; call us to relocate it.
Damage, loss and vandalism
Normal wear is never billed. You are responsible for loss of the unit and for damage caused by vandalism, fire, vehicles, tipping, graffiti or misuse while the unit is on your site, billed at repair or replacement cost. Report damage as soon as you see it, with a photo.
Service
Rentals longer than 7 days include one service visit every 7 days. Extra visits are $55 per unit; a standing second weekly visit is $45 per unit per week. Missed services caused by blocked access are not credited.
Weather and delays
Severe weather, unsafe roads or flooded sites may delay delivery, service or pickup. We contact you and reschedule to the next available slot. Billing does not increase because of our weather delays.
Questions about these terms? Call (817) 214-6633.